A Complete Clean or your money back *
Details on how to claim

Read the Terms & Conditions below, then use the button at the bottom of the page to go through to the claim form.

SHORT TERMS

*GB, 18+. Promotion Period 1/4/26 to 30/6/2026. Claims received after this date will not be accepted. Internet access & purchase required (inclusive of online and in-store purchases). Receipts must be between 7-30 days old and be dated within the Promotion Period. Retain original receipt. Visit https://www.andrex.co.uk/get-comfortable/campaigns/complete-clean-money-back-guarantee for full terms and conditions and complete the claim form, including a 75-character description of how Andrex Complete Clean could be improved, and a legible image of receipt. Participating products: Complete Clean Standard 9 roll and 12 roll and Complete Clean Mega 6 roll and 12 roll, which must have been purchased at a Tesco, Sainsbury’s, ASDA, Morrisons, Waitrose or Ocado. Refund up to maximum value of £11.75, paid to nominated PayPal or bank account. Maximum of one (1) application per household. Promoter: Kimberly-Clark Limited, Walton Oaks, Dorking Road, Tadworth, Surrey, England, KT20 7NS. Registered Trademark of Kimberly-Clark Worldwide, Inc., or its affiliates ©KCWW

FULL TERMS & CONDITIONS

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry and claim instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Participants should retain a copy for their information.

The Promoter takes data protection seriously. By entering this promotion, participants confirm that they have read the Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the promotion, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Refunds available to GB residents who are aged 18 years or over, with the exclusion of employees and their immediate families of Kimberly-Clark Corporation, its agents and anyone else professionally connected with this promotion. No entries (bulk or otherwise) from trade or third-party applications will be accepted.


2. By participating in this Promotion, participants accept these Promotion rules in their entirety.


3. Claim between 01/04/2026 and 30/06/2026.


4. No one person/household may claim more than one refund throughout the duration of the promotion.


5. The offer is available for the following Andrex Complete Clean products:
1. Andrex Complete Clean Toilet Tissue Standard Rolls 9 Rolls


2. Andrex Complete Clean Toilet Tissue Standard Rolls 12 Rolls.


3. Andrex Complete Clean Mega Toilet Tissue 6 Rolls


4. Andrex Complete Clean Mega 12 Rolls


6. Internet access and valid till receipts showing the purchase of the appropriate product is required. Participants must visit https://www.andrex.co.uk/get-comfortable/campaigns/complete-clean-money-back-guarantee to complete an application form.


7. The offer is limited to a maximum of one (1) money back application per household. Multiple applications from the same household cannot be accepted.


8. Only valid applications will be accepted. A valid application comprises of:
• A completed, legible, original online application form.


• Confirmation of which product was purchased (using the drop-down menu).


• A 75+ character statement stating why the product did not meet the participant’s satisfaction.


• The participant’s personal details including full name, email address, address of residence, date of birth, and bank or PayPal details.


• Questions about the participant’s experience with the product.


• A photo of a valid itemised purchase receipt. The receipt will need to show a valid product as detailed in Clause 5. Applications must be received by no later than thirty (30) days, and no earlier than seven (7) days, from the date shown on the submitted till receipt. Till receipt must be uploaded in the format of PNG, BMP, PDF, or JPG/JPEG and a maximum file size limit of 20MB applies. Participants should keep their original itemised till receipt as it may be required to further verify a claim.


9. The Promoter reserves the right to refuse any till receipts/proof of purchases that:
• Are out of focus or blurry;


• Do not have the correct product clearly visible;


• Do not have purchase dates clearly visible;


• Do not have the store of purchase clearly visible;


• Fall outside of the stated promotional period;


• That are not from a participating retailer.


10. The Promoter reserves the right at its sole discretion to disqualify any individual found to be tampering with or altering receipts. Any attempts to submit any invalid receipts may result in the participant’s application being frozen and possibly deleted.


11. The closing dates for receipt of all applications is 30.06.2026. No responsibility can be accepted for applications that are illegible, lost, delayed, or damaged.


12. UK residents will receive a refund up to the maximum purchase value of £11.75 for one (1) participating Andrex Complete Clean product.


13. The RRP is for information only and the actual price is at the sole discretion of the retailer, and subject to variation across retailers.


14. Participating products must have been purchased at a Tesco, Sainsbury’s, ASDA, Morrisons, Waitrose or Ocado store stocking the product (including online), and are subject to availability, while stocks last. Purchases made online must be delivered by no later than 23:59 on 23.06.2026 to qualify.


15. Any qualifying Andrex Complete Clean packs purchased as part of a multi-buy promotion, or price reduction, will be refunded at the promotional price and not the individual/standard price.



Participation

16. Organised and/or collective participation in the Promotion will be considered as abuse and will result in the automatic exclusion from the promotion.


17. Participation is personal and nominative; in no case may the participant participate on behalf of others.


18. The Promoter reserves the right to exclude from the Promotion any participant who has provided invalid or false personal information.


19. Unfair practices such as, without limitation, scripts, software, robots or e-mail addresses, or any other process which makes it possible to automate participation without physical intervention, or, more generally, circumvention of these Promotion rules in order to participate in an unauthorised and / or fraudulent manner, are not allowed. The Promoter reserves the right to exclude any participant who violates this provision from participation in the Promotion, as well as in future promotions by the Promoter.


20. Maximum one entry per email address, mobile phone number, and household permitted.


21. Payment account details can only be used once. Uploaded receipts must be unique and used once.


22. This is a consumer promotion only and is not open to retailers, wholesalers, trade groups, or consumer groups.


23. All claims must be received by the Claim Period closing date. Any claims received after this date will not be accepted and will not be considered a valid claim.



Reimbursement

24. Participants will receive an email from Hashting notifying them of a successful application.


25. If a claimant’s claim is valid, they will receive a refund for the cost of the purchased promotional product as shown on the submitted till receipt and up to the maximum claim value of £11.75. This will be sent by PayPal or Bank Transfer as requested by the claimant on their Claim Form. Please allow 30 days for payment from receipt of a valid claim. Applicants must ensure that their bank/PayPal details are correct, as the Promoter cannot be responsible for any payments made to the wrong account, or that cannot be made due to incorrect details being provided.


26. The Refund will be distributed to the participant by reimbursement to a UK bank account or PayPal account by our external partner Hashting UK Ltd..


27. In the absence of a reaction (within the deadlines), or in the event of any other infraction in any way whatsoever (for example, if it appears that the participant does not meet the conditions for participation), the Promoter reserves the right not to grant Refund.


28. Refunds cannot be exchanged for cash or other goods or services. The Refund cannot be divided and can only be accepted as it is granted to the original applicant.


29. Any qualifying products purchased as part of a multi-buy promotion, or price reduction, will be refunded at the promotional price and not the individual price.


30. The Promoter may, in its sole discretion, invalidate claims deemed to be in breach of these Terms and Conditions, contrary to the spirit of the Promotion or otherwise bring the Promotion into disrepute.


31. The Promoter reserves the right to verify the eligibility of claimants including but not limited to asking for address and identity details (which they must provide within 14 days). The Promoter may require such information as it considers reasonably necessary for this purpose, and a claim may be withheld unless and until the Promoter is satisfied with the verification. The Promoter will be the final arbiter in any decisions.


32. The Promoter accepts no responsibility for lost, delayed, incorrectly submitted, illegible, incomplete, or misdirected claims or for technical failures or otherwise.


33. Claims are non-transferable and cannot be exchanged for any cash alternatives in whole or in part.



Personal Data

34. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the applications where necessary and for no other purpose, unless we have your consent and you have opted-in to receive future marketing communications. As part of this promotion, you may still receive emails for this promotion only regarding your refund. Your personal details will always be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy:https://www.kimberly-clark.com/en-gb/global-privacy-policy. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending a message at https://www.kimberly-clark.com/en-us/contact-us. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.


35. The data collected by Hashting UK Ltd, will be used for the execution of the Refund as per the Hashting privacy policy which can be found at https://hashting.com/privacy-policy/.



Responsibility

36. The Promoter is not responsible for any costs or expenses (such as internet connection, travel) incurred as part of the Promotion. The full cost of participation in the Promotion is borne by the participant.


37. Limitations of liability: Neither the Promoter, its agents or anyone professionally connected to the Promotion, assume any responsibility or liability for:
• Any incorrect or inaccurate code entry, or for any faulty or failed electronic data transmissions.


• Any unauthorised access to, or theft, destruction, or alteration of data at any point in the operation of this Promotion. Communications line failure, regardless of cause, with regards to any equipment, systems, networks, lines, satellites, servers, computers, or providers utilised in any aspect of this Promotion.


• Inaccessibility or unavailability of the internet or the website or any combination thereof.


• Regretfully, we cannot be held liable for system failures on the website.


38. The Promoter and / or third parties to whom it has called in the context of the Promotion are not responsible for faults and / or faults on / in or relating to the Internet, the Promotion Page or any website mentioned in these regulations, cable networks (or other relevant network), software or hardware as well as for any possible incorrect entry and / or processing of personal data.


39. The Promoter excludes for the rest all liability of the Organiser and / or third parties to which it has appealed within the framework of the Promotion, including the Refund and the Products, within the limits permitted by law.


40. In the event that this Promotion is advertised on Facebook, Instagram or other external channels, it is specifically pointed out that this Promotion is in no way sponsored, approved or administered by, or associated with, Facebook, Instagram or these other external channels, which are not responsible for this.



Use of this Promotion

41. Participants are not permitted to: (i) resell or use this Promotion or its contents for commercial purposes; (ii) collect and use any product listings, descriptions, or prices; (iii) download or copy information for the benefit of another merchant; (iv) use data mining, screen scraping, or similar data-gathering and extraction tools; (v) modify the paper or digital copies of any materials you have printed off or downloaded in any way, nor (vi) use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.


42. Links to this promotion from third party sites are permitted only upon approval from Hashting UK Ltd. Please contact us at [email protected] to seek such approval.



Final Provisions

43. No element of the Promotion or relating to it may be reproduced or published without the express prior written authorisation of the Promoter.


44. In the event of circumstances outside the Promoter’s reasonable control and only where circumstances make this unavoidable, the Promoter and those partnered with the Promotion reserve the right to cancel or amend the Promotion or these Terms and Conditions at any stage but will endeavour to minimise the effect to participants in order to avoid undue disappointment.


45. The participant is required to check these Promotion rules on a regular basis.


46. The Promoter also reserves the right not to attribute the Refund in the event of abuse or fraud to these rules.


47. Complaints or questions concerning these regulations and the Promotion, as well as requests in the context of the rights that participants may assert over their personal data, must be sent in writing to https://www.kimberly-clark.com/en-us/contact-us.


48. The Promotion and these Terms and Conditions will be governed by the laws of England and Wales and any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.


49. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

Promoter: Promoter: Kimberly-Clark Limited, Walton Oaks, Dorking Road, Tadworth, Surrey, England, KT20 7NS.